Answers to common questions about booking, payments, reports and more.
Search for the required test or package, add it to cart or directly book it and complete the booking with a preferred payment method. After this our Team will contact you to verify booking and gather your preferences.
Yes. We negotiate directly with our partners to get you the best possible rates, often lower than walk-in prices. Prices shown include partner discounts where available.
Absolutely. We use modern encryption and follow strict privacy protocols to protect your health information. Reports are delivered securely to your account and can be downloaded by you only.
Yes — for most tests we provide home sample pickup.
Typical turnaround is shown on the test page (eg. 24–48 hrs). Exact timing depends on the test type and lab processing time. You'll receive a notification when the report is ready.
We accept UPI. For some corporate or B2B bookings we also support payment on invoice.
Cancellations and refunds depend on the test provider's policy and the booking status. If the booking is cancellable you will see a refund option in Orders. Contact support for issues.
We partner with accredited testing providers. If you'd like to partner, visit our partner page or contact partnerships@curalives.com for details and onboarding.
Try resetting your password via the 'Forgot password' link. If issues persist, clear cache/cookies or try a different browser. Contact support if you still can't access your account.
Yes — our phlebotomists follow safety protocols, wear PPE where necessary, and are trained to follow collection best-practices to ensure accuracy and safety.
Yes, we list validated COVID-19 tests when available. Check the test page for sample type (swab/antigen/RT-PCR) and turnaround time.